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Question 1.
Depending on its goals, an organization can be classified as
for-profit, mature, or social good
social good, for-profit, or not-for-profit
not-for-profit, governmental, or for-profit
exempt, for-profit, or governmental
Question 2.
Which of the following is NOT one of Peter Drucker’s contributions to management theory?
The analysis of how organizations select managers, how managers act, and how organizations are structured in different units.
The understanding of the role large organizations play in modern society.
The focus on the role of human interactions, flows of information, and the decision-making process within organizations.
The analysis of how social organizations become corporations.
Question 3.
Which of the following scenarios best describes “firefighting”?
When a manager must react to crises and emergencies on the fly.
When a manager must react to crises and emergencies on the basis of preset plans.
When a manager’s mistakes lead to crises and emergencies.
When a manager is so competent, crises and emergencies almost never occur.
Question 4.
Before establishing her own dentist office, Dr. Thorton evaluates other dentist services in the area. What element of a SWOT analysis would other dentist services most closely represent?
strength
opportunity
threat
weakness
Question 5.
Howard is the CEO of Run! Jump! Sing!, a chain of indoor play gyms for toddlers and preschoolers. After repeatedly hearing from gym staff that several children have been hurt in the bounce house play area, Howard decides to remove all bounce houses from Run! Jump! Sing! establishments. What kind of assessment is this most likely described as?
strategic assessment
tactical/functional assessment
operational assessment
external environmental assessment
Question 6.
Bella is head server at a chic Italian restaurant. What kind of manager is Bella?
front-line manager
middle manager
executive manager
a nonmanagerial employee
Question 7.
The four Ps of marketing are Products, Prices, Place, and _______________________.
People
Profit
Planning
Promotion
Question 8.
In economic downturns, forecasters may witness rising sales in which of the following industries?
automobiles and housing
housing and fast food
automobiles and gardening equipment
fast food and gardening equipment
Question 9.
________ is/are an example of a recession-sensitive industry, while ________ is/are an example of a recession-proof industry.
toiletries; construction
auto parts; air travel
air travel; toiletries
toiletries; auto parts
Question 10.
All of the following are considered noncontrollable forces EXCEPT
social trends
technological changes
local communities
political forces
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