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1. Unlike the recipient’s address on the envelope, the inside address typed in a business letter
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2. The subject or attention line is usually placed
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3. When recording a personalized voicemail greeting on your office phone, your greeting should
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4. Call _______ automatically sends phone calls that are made to your line to another phone number.
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5. Which of the following is a typical purpose of a memo?
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6. The dateline of a letter should correspond to the day the letter is
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7. If you know the name of the recipient of a business letter, but are unsure of that person’s gender, the appropriate salutation is
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8. What is typically the purpose of the beginning of the body of the letter?
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9. A caller becomes irate and demands to speak to your manager, Mrs. Wilson. When you inform the caller that your manager is in a meeting, the caller says, “I know she wants to be interrupted to speak to me!” What is the appropriate response?
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10. What should you do when leaving a voicemail for someone else?
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11. When transferring a call to another person in the company, the best policy is to
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12. What should you do if you know you’ll need to leave the telephone for more than 30 seconds to find information for a caller?
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13. Which of the following is an example of a good listening skill?
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14. The author of a memo typically signals his or her approval of the memo by
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15. What should you do when asked to take down a detailed message for your manager or supervisor?
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16. A third-level heading of a memo is typically
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17. The body of the letter begins _______ lines below the salutation.
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18. If an attention line is required on a business letter envelope, the United States Postal Service recommends placing it
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19. The part of an email that describes what it’s about is the
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20. What should you do if a caller needs a particular question answered and you’re completely uncertain about whom the caller should contact?
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